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Busted Pedal

Busted Pedal

ME: Help! My pedal broke!

SHIMANO REP: Are you a merchant or OEM?

ME: Nope. Civilian.

REP: No problem. Fill out the form from our website, send the pedals to us, and we'll take care of it.

ME: The web site says not to send you anything unless I'm authorized by a phone rep. Do I need a special code or something?

REP: You are hereby authorized, dude. Don't stress. Fill out the form, send in your busted pedals, and we'll take it from there.

ME: Awesome. Will do. Thanks!

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